No clear way to pause or end the interview

In the interview player / live interview screen, there is no reliable and obvious way to pause or end the interview. The existing pause/hang‑up controls either don’t work consistently or are not intuitive. I expected a clear pause and a clear end/hang‑up action.

Steps to Reproduce

1. Go to an active interview session.

2. Try to pause the interview using the visible controls (e.g., pause button).

3. Try to completely end the session / hang up.

4. Observe the agent’s behavior and the final screen state.

Actual vs Expected Behavior

Actual: Pausing may not behave as expected, and it’s unclear how to cleanly end the interview. Users can feel “stuck” in the conversation or unsure whether it has fully ended.
Expected:
Actual: Pausing may not behave as expected, and it’s unclear how to cleanly end the interview. Users can feel “stuck” in the conversation or unsure whether it has fully ended.
Expected:

• A working, clearly labeled pause button that stops the agent and can resume.

• A clear “End interview” or hang‑up control that terminates the session and transitions the user to an end‑of‑session screen.

Additional Context (optional)

This directly impacts user control and comfort, especially in longer interviews.